Posted in
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on 13/05/15

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We're recruiting Reception and Helpline Volunteers

ScotsCare is looking for 1 or 2 volunteers to join a friendly team that provides cover on our front desk and helpline. Working in pairs you will welcome visitors, deal with incoming calls and enquiries, enter information onto our database, send out application forms, screen and transfer telephone calls, take messages, deal with post and occasionally […]

We're recruiting Reception and Helpline Volunteers

Posted in Uncategorized on 13/05/15

ScotsCare is looking for 1 or 2 volunteers to join a friendly team that provides cover on our front desk and helpline.

Working in pairs you will welcome visitors, deal with incoming calls and enquiries, enter information onto our database, send out application forms, screen and transfer telephone calls, take messages, deal with post and occasionally assist with large mailings. Shifts normally last for 4 hours; mornings 9am – 1pm, afternoons 1 – 5pm and on occasion, all day.  Flexible roles can potentially lead to a regular weekly slot in future as any existing volunteers leave. There will also be opportunities to help out in other areas throughout the year i.e. with events admin and outings if interested.

Hours:  We have a regular slot available on Tuesday afternoons from 1 – 5pm. We would also love to hear from anyone who can be flexible and provide cover with shorter notice for absences due to holidays or illness etc.  In this case we would provide you with as much notice as possible.

Commitment: Minimum 6 months.

Criteria: Basic IT skills for Database and Outlook, good telephone manner, friendly, welcoming, non-judgemental, good time-keeping, reliable and committed.

Location: City Road, EC1