Volunteers Week runs from 1 June – 7 June 2026, and this week we caught up with Tamsin, a volunteer that has recently transitioned into a paid role here at ScotsCare, to find out about her experience.

How did you first hear about ScotsCare and what inspired you to get involved as a volunteer?

I’d walked past ScotsCare’s Bermondsey Street office as I live locally, and at the time I was looking online for a charity to volunteer with, that offered services like befriending and counselling. In previous roles, I’d seen first-hand how important such support can be, and what a lifeline they are for many people, so it was something I already felt strongly about. I did some research into ScotsCare and thought it sounded like a great charity with a fascinating history. I really connected with its aim of helping to break the cycle of deprivation, and I wanted to be part of that. 

What did volunteering here involve?

I volunteered on reception, so I was usually the first point of contact for visitors and phone calls. I helped direct people to the right staff member, welcomed guests, helped with applications and post, and generally just tried to keep things running smoothly on the front desk. It was a really great way to learn more about the services ScotsCare provides, while also getting to know the team. It helped that everyone was really welcoming, and the offices are lovely too!

Was there anything unexpected about volunteering that surprised you?

I was pleasantly surprised by how friendly and helpful the other volunteers were. When I first started, they really helped me to get settled in and because you overlap with different volunteers on shifts, there’s always someone around to chat with. It’s a really welcoming atmosphere!

How did you see ScotsCare supporting its clients during your volunteering?

It was lovely seeing clients come into the office for catchups with their caseworkers, or to drop off documents, because I got to hear first-hand the difference ScotsCare’s support was making. Even through smaller tasks like helping send out application forms, it felt nice knowing I was playing a part. Also, through doing so, I saw the range of support ScotsCare provides – from different grants to funding children’s activities and other services – and how much of a positive impact that can have on people’s quality of life.

Following volunteering, you recently started a permanent Administrator role here, how would you say volunteering firstly helped in achieving the paid role?

Volunteering at ScotsCare certainly helped me to move into my current role. It gave me the chance to get to know the team and really understand the charity, the support it offers, and its aims. Whilst volunteering, I became much more invested in the work ScotsCare does and knew I wanted to be involved in a bigger way. It was while I was chatting with Louise one day in the office that she mentioned the Administrator role was being advertised, so I probably wouldn’t have even known about the opportunity otherwise!

What would you say to someone who was thinking about volunteering, especially if they want to turn it into a career opportunity?

I’d encourage anyone thinking about volunteering with ScotsCare to give it a go. There are so many different opportunities available – from befrienders and reception volunteers to helping at trips and social events – so there’s really something to suit everyone and what they want to get out of it. Whether it leads to a career opportunity at ScotsCare or elsewhere, it’s a great thing to have on your CV, helps build confidence and experience, and is such a good way to meet new people from all walks of life.

Are you interested in volunteering and making a difference? Ring Louise Davies, Volunteer Coordinator on 020 7240 3718 or email volunteering@scotscare.com

There are opportunities available, from Blether Buddy befrienders, receptionists, tech buddies to social event assistants.