Mary's story

Mary's story

Mary, 69, originally from Perth, returned a general application
form after reading the ScotsCare newsletter, but did not indicate
the assistance she required. Over time, it became apparent that
she was in urgent need of housing support due to ongoing
disrepairs and maintenance issues at her council flat. Issues
included asbestos, black mould, and water damage. It was
apparent that this was compromising her poor health and quality
of life.

Mary also had concerns that she had been financially abused by
others, though after a referral from us to Toynbee Hall debt
advice charity, she was relieved to have confirmed that there
were no debts under her name. Mary reported that in 2019,
bailiffs came to her flat and removed some white goods, her sofa
and TV. As a result, her flat was sparsely furnished as the items
had not been replaced.

We also referred Mary for a Care Act Assessment to Lambeth
Council Adult Social Care, made a GP appointment, liaised with
other medical services in hospital, logged a formal complaint to
Lambeth Council in addition to raising our concerns with Mary’s
local MP.

Our Care Act referral led to Mary being given a walking aid
(which she didn’t have previously) and her housing needs are
being addressed by the appropriate housing and health teams.

The Council have carried out a home visit and should offer Mary
a temporary or permanent flat move, based on their findings and
a contractor’s report, along with the issues raised by us and the
Lead Care Navigator at Guys Hospital.

A request for household goods can be considered once Mary
has been rehoused, dependent on the facilities available at
Mary’s next flat, which will hopefully be offered to her shortly.

We will continue to offer Mary support until her housing needs
are addressed.

Are you in need of support? Contact us to find out how we can
help you?

Call 0800 652 2989 or email

Need Our Help?

Merger FAQ's