Mary's story

Mary, 69, originally from Perth, returned a general application form after reading the ScotsCare newsletter, but did not indicate the assistance she required. Over time, it became apparent that she was in urgent need of housing support due to ongoing disrepairs and maintenance issues at her council flat. Issues included asbestos, black mould, and water damage. It was apparent that this was compromising her poor health and quality of life. 

Mary also had concerns that she had been financially abused by others, though after a referral from us to Toynbee Hall debt advice charity, she was relieved to have confirmed that there were no debts under her name. Mary reported that in 2019, bailiffs came to her flat and removed some white goods, her sofa and TV. As a result, her flat was sparsely furnished as the items had not been replaced.

We also referred Mary for a Care Act Assessment to Lambeth Council Adult Social Care, made a GP appointment, liaised with other medical services in hospital, logged a formal complaint to Lambeth Council in addition to raising our concerns with Mary’s local MP.

Our Care Act referral led to Mary being given a walking aid (which she didn’t have previously) and her housing needs are being addressed by the appropriate housing and health teams.

The Council have carried out a home visit and should offer Mary a temporary or permanent flat move, based on their findings and a contractor’s report, along with the issues raised by us and the Lead Care Navigator at Guys Hospital.

A request for household goods can be considered once Mary has been rehoused, dependent on the facilities available at Mary’s next flat, which will hopefully be offered to her shortly.

We will continue to offer Mary support until her housing needs are addressed.

Are you in need of support? Contact us to find out how we can help you?

Call 0800 652 2989 or email info@scotscare.com.