Frequently Asked Questions

ScotsCare is a charity supporting persons in condition of need, hardship or distress in London, through a variety of support including grants, training, housing and social events.

To be eligible for support you must be:

• living or found within a radius of 35 miles of Charing Cross
• a person born in Scotland, or;
• the child of a person born in Scotland, or;
• someone married to a first generation Scot, or;
• the widow, widower or surviving member of a civil partnership of a person born in Scotland, or;
• the widow, widower or surviving member of a civil partnership of a person, one of whose parents was born in Scotland.

If you meet these criteria please fill in an application form or call us on 0800 652 2989 for an initial assessment.

People who meet ScotsCare eligibility criteria may be able to access grants too. You will be required to provide proof of income which could be a bank statement and or proof of benefits. Please note we do not provide grants in the form of cash.

It is important to note that we are not an advisory or legal service. For independent advice contact the Citizens Advice Bureau.

Please fill in an online application form and a member of staff will be in touch as soon as possible. If you don’t have access to a computer or have any questions please call us on 0800 652 2989.

Am I able to log in to my account using my smartphone or tablet?

Yes you can, however please note we do not have an app for this and so functionality may be limited on your device.

I want to access my online account but have forgotten/lost my password

This is quick and easy to resolve. Go to the Account sign in page and select Forgot password link. You will be asked to enter the email address associated with your account.

The system is not accepting my details when trying to create a new account

This usually happens when an account already exists for your email address. Please click Forgot Password to reset your password.

ScotsCare’s help is on a case by case basis, we will help you with a particular issue and agree a course of action and timeframe. Once this is completed you will need to reapply again for a separate matter, should one arise in the future. We work with you so that hopefully you will not need us in the future, but you can always call on us again should the need arise.

Yes, absolutely. We are always on the lookout for volunteers to help us with things such as befriending, events and work at our head offices. We do our best to match your skills, interests and availability to the most suitable role for you. Please contact volunteering@scotscare.com for more information.

Yes, we gladly accept donations from fundraising efforts. You could be putting on a charity “Highland Games” or planning on doing a sponsored “haggis tasting” for example.

We can help you with ideas and handy tips to make your fundraising event a huge success. Please contact us for support.

We have a limited amount of accommodation, in the form of sheltered housing, for the over 55’s. Due to the limited amount that we can provide, we allocate accommodation on a priority basis.

We work London wide, but are based at 22 City Road, London EC1Y 2AJ. Some helpful info for getting to us is below.